You can exchange or replace an item through Your Orders if your exchange or replacement meets certain criteria.

Note: Items fulfilled by Renozan.com but sold by another seller can’t be replaced, but can be returned.

You can exchange an item through Your Orders if your return item wasn’t purchased with a promotion (except for free shipping promotions), the return item isn’t subject to a restocking fee, the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below.

Note: We can’t process exchanges for gift returns and exchange items cannot be sent as gifts

To find more information, please take a look at the Exchanges and Replacements page